Refund policy
RETURNS & EXCHANGES POLICY
Last Updated: [2/21/2026]
We are committed to delivering products that reflect thoughtful design and considered quality. Because our collections are fulfilled through two distinct methods — made-to-order apparel and in-house stocked goods — return eligibility differs by product category.
Please review the applicable section below prior to placing your order.
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APPAREL COLLECTION
(Made-to-Order | Print-on-Demand Fulfillment)
Each garment is produced exclusively for you once your order is placed. This intentional production model reduces overproduction and allows us to create responsibly.
As these items are custom produced, they are not pre-stocked and cannot be restocked once returned.
Return Eligibility – Apparel
We accept returns only if:
• You received the wrong size (different from the size ordered), or
• Your item arrived damaged, misprinted, or defective
To qualify:
• Requests must be submitted within 14 days of delivery
• Items must be unworn, unwashed, and in original condition
• Proof of purchase is required
We are unable to accept returns for:
• Incorrect size selected by the customer
• Fit preference
• Change of mind
• Buyer’s remorse
We strongly encourage reviewing the size guide prior to purchase.
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Print & Production Variations
Because each apparel item is individually produced:
• Slight variations in color tone, print placement, or scale may occur
• Garment measurements may vary up to approximately 1 inch
• Screen displays may affect perceived color
These natural variations are inherent to the made-to-order process and do not qualify as defects.
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BAGS, TRAVEL GEAR & ACCESSORIES
(In-House Fulfillment)
Our bags, travel gear, and select accessories are stocked and fulfilled directly by our team.
Return Eligibility – In-House Products
We accept returns only if:
• The item is defective or damaged upon arrival
To qualify:
• Requests must be submitted within 14 days of delivery
• Items must be unused and in original condition
• Proof of purchase is required
We do not accept returns for:
• General wear
• Cosmetic preference
• Change of mind
• Buyer’s remorse
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STORE CREDIT POLICY
Approved returns across all collections are issued as store credit only.
We do not offer monetary refunds except where required by law.
Store credit:
• Is issued after inspection and approval
• Has no cash value
• Is non-transferable
This policy allows us to maintain responsible production standards and consistent product quality.
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SALE & PROMOTIONAL ITEMS
All sale, discounted, promotional, and limited-release items are final sale.
These items are not eligible for return, exchange, or store credit unless defective or incorrectly fulfilled.
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RETURN SHIPPING
Customers are responsible for return shipping costs unless the item is confirmed defective or incorrectly sent.
Original shipping fees are non-refundable.
We recommend using a trackable shipping method, as we are not responsible for items lost in transit.
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DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, misprinted, or incorrect:
• Contact us within 7 days of delivery
• Include your order number and clear photo documentation
Once reviewed and approved, we will provide a replacement or issue store credit at no cost to you.
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HOW TO INITIATE A REQUEST
Please contact:
[Support@Shop-elsewhere.com]
Include:
• Order number
• Description of the issue
• Photos (if applicable)
Returns sent without prior approval will not be accepted.
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ACKNOWLEDGMENT OF TERMS
By placing an order, you confirm that you have read and agreed to this Returns & Exchanges Policy and understand the differences between our made-to-order Apparel collection and our in-house fulfilled Bags & Travel Gear collection.
